Privacy Policy

1. Introduction

863 Athletics LLC ("863 Athletics," "we," "us," or "our") operates the website 863athletics.com and related services. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.

2. Information We Collect

We collect the following information when you create an account and use our services:

• Account Information: First name, last name, email address, phone number, and password.
• Booking Information: Session dates, times, booking types, booking history, and special requests.
• Payment Information: Payment method type and transaction records. Credit card details are processed securely by Stripe and are never stored on our servers.
• Emergency Contact: Emergency contact name and phone number (optional).
• Waiver Information: Digital signature, date signed, and IP address for liability waiver records.
• Communication Preferences: Your choices regarding email notifications, SMS notifications, and session reminders.
• Usage Data: Pages visited, features used, and general usage patterns to improve our service.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process bookings and payments.
• Generate and deliver facility access codes via SMS and email.
• Send booking confirmations, modifications, and cancellation notices.
• Send session reminders (24 hours and 1 hour before your booking).
• Provide customer support and respond to inquiries.
• Improve our services, website, and user experience.
• Comply with legal obligations and enforce our terms.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We share information only with the following service providers who assist us in operating our platform:

• Stripe: Payment processing. Stripe's privacy policy applies to payment data.
• Twilio: SMS delivery for access codes and booking notifications.
• Resend: Email delivery for booking confirmations and reminders.
• Supabase: Secure database hosting and authentication.
• Vercel: Website hosting.

These providers only access data necessary to perform their specific services and are contractually obligated to protect your information.

5. SMS/Text Messaging

By providing your phone number and opting in to SMS notifications, you consent to receive text messages from 863 Athletics related to:

• Booking confirmations and updates
• Facility access codes
• Session reminders
• Booking cancellation notices

Message frequency varies based on your booking activity. Message and data rates may apply. Your phone number will not be shared with third parties for marketing purposes.

You can opt out of SMS at any time by replying STOP to any message or by disabling SMS notifications in your account profile settings. Reply HELP for assistance.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure password hashing, row-level security policies on our database, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your account and booking data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law (e.g., payment records for tax purposes).

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Opt out of SMS and email communications.
• Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at 863athletics@gmail.com.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: